Shipping policy

Shipping update — as of November 13, 2026

Some delays can happen for reasons we do not control, such as supplier or production delays, carrier or customs delays, very high order volumes, or severe weather. If your order is delayed, we will tell you by email and give you the choice to wait or cancel (see "Delays and your right to cancel" below).

Where we ship

We ship to the United States and to all provinces and territories of Canada. We do not offer in-store pickup.

United States Shipping

Cost: Shipping is free on every order.
Processing time: We usually process orders within 1–3 business days. During periods of high demand, processing can take up to 7–15 business days. We work to send every order as fast as we can.
Delivery time: After your order ships, express delivery takes about 5–9 business days. Holidays and new product launches or restocks can make this longer.
Duties: Your order is shipped with all import duties and fees already paid. You will not be asked to pay anything at delivery.
Tracking: When your order ships, we email you a tracking number so you can follow your package.

Canada Shipping

Cost: Shipping is free on every order.
Processing and delivery time: Same as for the United States: 1–3 business days of processing (up to 7–15 business days during high demand), then about 5–9 business days for delivery.
Duties and taxes: All customs duties, import taxes and brokerage fees are included. You will not be asked to pay anything at delivery. Any sales tax that applies is shown at checkout before you pay.
Tracking: When your order ships, we email you a tracking number.
Currency: Prices are charged in the currency shown at checkout.

Delays and your right to cancel

If we cannot ship your order within the time stated above, we will email you before that time runs out. We will give you a new shipping date and the option to cancel your order for a full refund.
If you cancel, or if we cannot ship your order at all, we will refund the full amount you paid within 7 business days.
If you live in Canada, you may also cancel your order if it is not delivered within 30 days after the delivery date we gave you, as provided by the laws of your province.

Shipping to P.O. Boxes

We cannot ship to P.O. boxes. Please give a street address (home or work) where someone can receive the package.

Undeliverable Packages

If the carrier cannot deliver your package (for example, because of an incorrect address or a package not picked up), please contact us. If the package comes back to us, we will cancel your order and refund you.

Packages Marked as Delivered but Not Received

If your tracking shows "delivered" but you cannot find your package:

Look around your home: porch, mailbox, back door, and with neighbors or your building's front desk.
Wait 24–48 hours. Packages are sometimes marked as delivered a little early.
Contact us within 14 days of the "delivered" date with your order number. We will open an investigation with the carrier.
If needed, you can also file a report with your local police.

To lower the risk of theft, use a delivery address where someone can receive packages, and turn on the carrier's tracking alerts.

Replacement Policy

We review every missing-package case with the carrier. If the carrier confirms that the package was lost, we will send you a replacement or refund you, as you prefer. For other cases, we will look for a fair solution with you.

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