Refund policy

30 days to return. You may return your item within 30 days of the delivery date for a refund of the product price.

How to start a return. Contact us first, through our Contact page or at vaquo.eu@gmail.com, with your order number. Please do not send anything before you hear from us. We will email you the return address in France and the instructions.

Condition of the item. Send the item back with all its parts. We cannot accept items damaged by misuse or with missing parts.

Return shipping cost. You pay for return shipping, except if the item arrived damaged, defective, or is not what you ordered. In those cases, contact us within 30 days of delivery with a photo. We will pay all shipping costs and send you a replacement or a full refund, as you choose.

Refund timing. Returns go to our address in France, so your package may take several days or weeks to reach us, depending on where you live and the shipping method you choose. We refund your original payment method within 7 business days after we receive the item. Your bank may need a few more days to show the refund.

Refund not received? Contact us through our Contact page or at vaquo.eu@gmail.com.